Shipping policy

At Apex Hardware NY Corp, we want you to know what to expect from the time you place your order through delivery. This policy covers where we ship, processing times, shipping fees, delivery estimates, and how shipment issues are handled. Please review it before ordering, and Contact Us with any shipping or delivery questions.

We are pleased to offer Free Standard Ground Shipping on qualifying orders over $250.00, exclusive of taxes, within the contiguous United States.

Free shipping applies to eligible standard ground shipments. Large, oversized, heavy, fragile, special-order, freight-sensitive, and specially handled merchandise may be excluded or may require an additional shipping fee.

Orders are typically processed within 2–3 business days from the purchase date. Weekends and holidays are not processing, fulfillment, or shipping days.

Additional processing time may be required because of product availability, special-order status, payment review, order volume, item size, order combinations, or shipping requirements.

Product-page shipping estimates cover estimated carrier transit after shipment. They do not include order processing time. Total delivery time consists of order processing, any additional preparation time, and carrier transit.

Some merchandise requires an additional shipping fee because of its dimensions, weight, packaging, carrier restrictions, or handling requirements.

Items over 6 ft (72 inches) may be categorized as Large Items and may carry an additional $40 Large Item shipping fee. Certain items exceeding 94 inches (7 ft 10 in) in length, width, or height may instead be categorized as Oversized Items and may carry an additional $150 Oversized Item shipping fee.

The applicable fee is shown during checkout when the merchandise is identified automatically. The amount shown may depend on the merchandise, items ordered together, destination, carrier service, and shipping method.

Orders may be held for review when product dimensions, carrier limitations, address restrictions, order combinations, or shipping information require an adjustment. We may contact you before shipment to confirm the available shipping method and charge. We may cancel and refund merchandise that cannot be shipped through an available service.

If you have questions about a Large or Oversized Item shipping fee, please Contact Us before placing your order.

If you need to change or cancel an order, please call or email us as soon as possible using the information on our Contact Us page. A request is complete only after we confirm the change or cancellation.

Merchandise that is not identified as special order may be canceled while shipment preparation can still be stopped. Once merchandise has been packed, assigned a shipping label or tracking number, shipped, or otherwise committed to shipment, cancellation may no longer be possible.

Address corrections, rerouting, and carrier-change requests may result in additional charges. Charges caused by an incorrect address or requested change are your responsibility.

Special orders include custom, configured, made-to-order, nonstandard, or specially procured merchandise, as well as specially sourced repair parts, replacement parts, and individual product components. These items become noncancelable and nonreturnable once processing begins, the order is submitted to a manufacturer or supplier, or a nonrecoverable commitment is made.

Before that point, a cancellation request may be considered but is not guaranteed. When cancellation is possible, manufacturer charges, restocking fees, shipping costs, or other expenses already incurred may apply. Full terms for special orders and repair parts appear in our Return and Refund Policy.

We offer a broad selection of products. Availability and lead times vary by product, finish, size, and configuration.

Product availability shown online reflects the latest information available to us. Inventory and lead times may change while an order is being processed, and some merchandise requires an additional availability check. If a shortage or extended lead time affects an order, we may contact you with an update.

Most orders ship by standard ground service. Items from the same order may ship separately, use different carriers, and arrive on different dates.

Delivery dates shown on product pages, during checkout, in order communications, or through carrier tracking are estimates and may change. These estimates cover carrier transit after shipment and do not include order processing time.

Tracking information is sent by email when available after an order ships. A tracking number may be created before the carrier receives the package, and tracking activity may take time to appear. If you need assistance, please Contact Us.

Installation or other work that depends on the order should be scheduled only after all required merchandise has arrived and been inspected.

We currently ship only within the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, other U.S. territories, or international addresses.

Please provide a complete physical street address within the contiguous United States. We cannot ship to Post Office boxes or military APO/FPO/DPO addresses. Freight forwarders, mail-forwarding services, restricted locations, and addresses outside available carrier service areas may also be declined. Some merchandise may have additional destination limits because of its size, weight, packaging, manufacturer requirements, or carrier restrictions.

Please review the recipient name, street address, apartment or suite number, city, state, and ZIP Code carefully before placing your order. Address changes take effect only after we confirm them.

Incorrect, incomplete, unsupported, or undeliverable address information may cause delays, returned or lost packages, and additional carrier or shipping charges. Charges resulting from an incorrect or incomplete address are your responsibility.

If a serviceable address cannot be confirmed before shipment, we may cancel and refund the affected merchandise.

Please inspect your order promptly after delivery and report any visible damage, missing items, incorrect merchandise, or other readily observable issues within 48 hours of delivery. When products ship from different manufacturers, they may arrive separately, so please review all tracking information before reporting an item missing.

Note visible shipping damage or damaged cartons on the carrier’s delivery receipt whenever possible. When you Contact Us, please include the order number, a clear description, photographs or video, and any other information reasonably requested by Apex Hardware NY Corp. Reports made after 48 hours may affect claim eligibility or our ability to obtain assistance from the carrier or manufacturer.

Please keep the merchandise, shipping carton, manufacturer packaging, labels, and packing materials while the report is reviewed. Do not install, alter, repair, discard, or return affected merchandise before receiving instructions. These actions may prevent the issue from being verified or a carrier or manufacturer claim from being completed.

A defect that could not reasonably have been found during the initial inspection should be reported promptly after discovery.

Available return, replacement, repair, credit, or refund options are handled under our Return and Refund Policy.

Weather, carrier or supplier delays, holidays, natural disasters, labor disruptions, high shipping volume, routing changes, address problems, and other events outside our control may affect processing or transit time.

We are not responsible for delays caused by carriers, suppliers, incorrect delivery information, inaccessible delivery locations, refused deliveries, or other circumstances outside our control.

Please Contact Us if tracking stops updating or a package has not arrived after the carrier’s current delivery estimate so we can review the order details, tracking history, delivery scans, carrier records, and any supporting information available.

For a package marked delivered but not located, please check the delivery address, all entrances or delivery areas, building staff, and whether anyone at the residence or business accepted it.

We may request photographs, video, written statements, confirmation of delivery details, or other information reasonably needed to review the shipment or complete a carrier investigation. The customer is responsible for providing requested information and reasonably cooperating with the review.

When appropriate, we may open an investigation with the carrier or request additional information needed to complete the review.

A package confirmed as delivered to the order address is not automatically considered lost in transit. If it is later missing, removed, or stolen, any replacement, refund, or credit depends on the available evidence, carrier findings, any applicable shipping protection or insurance, and the circumstances of the shipment.

A replacement, refund, or credit is not automatic. The available resolution depends on the investigation results and circumstances of the shipment.

Please note that refusing delivery does not automatically cancel an order or qualify it for a full refund.

Unless authorized by Apex Hardware NY Corp, refused, unclaimed, or undeliverable orders may be subject to restocking fees and nonrecoverable shipping, storage, handling, redelivery, or address-correction costs.

Any remaining eligible refund will be issued only after the merchandise is returned, received, and inspected.

Pickup timing is based on order processing and the lead time shown for each product. Lead times may differ by product, finish, size, or configuration and indicate when the selected item is expected to be ready for pickup. Special-order or backordered merchandise, including custom, configured, or made-to-order items, may require additional time. If you would like to confirm availability or lead time before ordering, please Contact Us. You will receive an email when your order is ready for pickup. If there is a change to the listed lead time, we will contact you with an update.

Pickup hours are Monday–Friday, 8:00 AM–5:00 PM. Holiday and special store hours may vary; please confirm current pickup hours before your visit. Please bring your order confirmation email when collecting your order; a copy is required for authorized pickups. Please inspect merchandise at pickup and again before installation or use. For eligible merchandise, the return period begins on the pickup date, as outlined in our Return and Refund Policy.

Policy Notice: Shipping rates, services, and restrictions may be updated for future orders. The version of this Shipping Policy in effect when an order is placed applies to that order, and later updates will not retroactively change the terms of an existing order. By completing a purchase, the customer acknowledges that this policy was available for review and agrees to its applicable terms. An exception made for one order or shipment does not modify this policy or require a future exception. If any part cannot be enforced, the remaining provisions stay in effect. Nothing in this policy limits a right or remedy that cannot lawfully be limited or waived. This policy should be read together with our Return and Refund Policy and Terms of Service. Questions about this policy? Contact Us.