You can place an order directly through our website by adding the items you need to your cart and completing checkout. If you need help choosing the right product or placing an order, please Contact Us and we’ll be happy to help.

Sales tax is charged where required by law and is calculated automatically at checkout based on the order and delivery address.

If you need to cancel an order, please Contact Us as soon as possible. We’ll do our best to help, but cancellations are not guaranteed once an order has entered processing or been committed to a manufacturer or supplier.

If you need to make a change, please Contact Us as soon as possible. We’ll do our best to accommodate the request, but changes may not be possible once the order has entered processing or been committed to a manufacturer or supplier.

Some products and manufacturers offer custom options, such as special finishes, sizes, or configurations. Availability varies by product, so please Contact Us if you are looking for a specific customization.

A special order item is merchandise that is custom, configured, made-to-order, nonstandard, or specially sourced for your order. These items may become noncancelable and nonreturnable once processing begins, the order is submitted to a manufacturer or supplier, or a nonrecoverable commitment is made.

Yes! You can visit our Apex Hardware NY store at 124 E Broadway, New York, NY 10002. Please Contact Us if you have any questions before visiting.

We carry a wide selection of decorative hardware, architectural hardware, plumbing fixtures, and related products from many manufacturers. Not every brand or product we offer is listed online, so please Contact Us if you’re looking for something specific.

Yes! We can provide quotes for larger orders, multiple items, and products that require additional details or configuration. You can submit a request through our Request a Quote page or Contact Us for assistance.

We're all about making your experience as hassle-free as possible. Our website features products covered by various manufacturer warranties, each with its own terms. If you have questions about a specific product's warranty, just Contact Us!

While we don't consistently offer our own warranties, we're here to assist you in navigating the warranty claim process with the manufacturer. Remember, if you encounter any issues with your purchase, reach out to the manufacturer directly for assistance. We've got your back every step of the way!

We currently ship only within the contiguous United States. We do not ship internationally or to Alaska, Hawaii, Puerto Rico, Guam, other U.S. territories, PO Boxes, or military APO/FPO/DPO addresses.

It depends on your location. Orders are meticulously processed within
2-3 business days from the date of purchase. Please note that orders are
not fulfilled on weekends or holidays. In instances of extraordinary
order volume, slight delays in order processing may occur. If there is a
significant delay in shipment, our team will promptly notify you via
email or phone.

We are pleased to offer Free UPS Standard Ground Shipping on qualifying
orders over $250 (exclusive of taxes) within the contiguous United
States. Please note that certain oversized items may be subject to an
additional shipping fee outlined during the checkout process and product
pages

Upon shipment, customers will receive an email containing tracking
information for their order. This tracking number enables customers to
monitor the status and location of their package. Registered users can
conveniently track their orders from their account page on our website.
Should you encounter any difficulties tracking your package, please do
not hesitate to Contact us for assistance.

In some cases we can offer expedited shipping to your desired location but please Contact us first.

We want to make returns as straightforward as possible. Most eligible merchandise may be returned within 40 days of delivery or pickup. Submit your request through our Return Center or Contact Us if you need assistance. Please review our Return Policy for complete eligibility, return shipping, fees, and refund terms.

Eligible returns may be subject to a restocking fee of 25% or more depending on the merchandise and circumstances involved. Please review our Return Policy for complete details.